Terms & Conditions

1. Introduction

These Terms and Conditions ("Terms") govern your use of the Retail Geek service ("Service") provided by Retail Geek Ltd ("we," "us," or "our"). By subscribing to our Service, you agree to be bound by these Terms.

Retail Geek Ltd
Company Number: 16740532
Registered in England & Wales

2. Service Description

Retail Geek provides branded loyalty app solutions for independent retailers and businesses. Our Service includes:

• Creation of a custom-branded loyalty app for iOS and Android
• Business dashboard for managing customers, loyalty programs, and marketing
• Technical support and app maintenance
• App Store and Google Play submission and management
• Customer support for technical issues

3. Acceptance of Terms

By creating an account and subscribing to our Service, you confirm that:

• You are authorized to enter into this agreement on behalf of your business
• You have read, understood, and agree to these Terms
• You are at least 18 years old
• All information you provide is accurate and complete

4. Subscription Plans and Pricing

4.1 Monthly Subscription

£30 per month (including VAT). Billed monthly. Includes 1 month free trial.

4.2 Annual Subscription

£300 per year (including VAT). Billed annually upfront. Equivalent to 10 months' pricing (2 months free).

4.3 Additional Costs

The following fees are paid directly to third parties and are not included in our subscription price:

• Google Play Developer Fee: £25 one-off fee (paid to Google)
• Apple Developer Program: £79 per year (paid to Apple)
• Additional Store Locations: Optional upgrade available through your dashboard

4.4 Price Changes

We reserve the right to change our pricing with 30 days' notice. Price changes will not affect your current billing cycle. If you do not accept the new pricing, you may cancel your subscription before the next billing date.

5. Payment Terms

• All payments are processed securely through our payment provider
• Monthly subscriptions are billed on the same day each month
• Annual subscriptions are billed once per year on your subscription anniversary
• You are responsible for providing valid payment details and keeping them up to date
• Failed payments may result in suspension of your Service until payment is received

6. Free Trial Period

New monthly subscribers receive 1 month free. New annual subscribers receive the equivalent of 2 months free (reflected in the annual price). The free period begins when you sign up. You will be charged at the end of the free period unless you cancel beforehand.

7. Cancellation and Refunds

7.1 Cancellation Policy

You may cancel your subscription at any time through your dashboard. There are no cancellation fees or penalties. Upon cancellation:

• Monthly subscribers: Your Service will continue until the end of your current billing period
• Annual subscribers: Your Service will continue until the end of your annual term

7.2 Refund Policy

Due to the nature of our Service, refunds are handled as follows:

• Monthly subscriptions: No refunds for partial months. Service continues until the end of the paid period
• Annual subscriptions: Refunds are calculated on a pro-rata basis if cancelled within the first 90 days. No refunds after 90 days
• Free trial cancellations: No charge if cancelled before the trial period ends

7.3 Service Termination by Us

We reserve the right to suspend or terminate your Service if:

• You breach these Terms
• Your payment fails and is not resolved within 14 days
• You use the Service for illegal or harmful purposes
• Your content violates third-party rights or applicable laws

8. Your Responsibilities

8.1 Content and Data

You are solely responsible for:

• All content you upload to your app (logos, images, menu items, etc.)
• Ensuring your content does not infringe on third-party intellectual property rights
• Complying with all applicable laws regarding data protection and privacy
• Obtaining necessary consents from your customers
• The accuracy of information you provide to customers through the app

8.2 Account Security

You must:

• Keep your login credentials secure and confidential
• Notify us immediately if you suspect unauthorized access to your account
• Accept responsibility for all activities under your account

8.3 Acceptable Use

You must not:

• Use the Service for any illegal purpose
• Upload content that is offensive, defamatory, or violates others' rights
• Attempt to interfere with, damage, or disrupt the Service
• Share your account credentials with unauthorized third parties
• Reverse engineer, decompile, or attempt to extract source code from the Service

9. Intellectual Property

9.1 Our IP Rights

All intellectual property rights in the Retail Geek platform, technology, software, and Service belong to us. You receive a limited license to use the Service in accordance with these Terms.

9.2 Your IP Rights

You retain all intellectual property rights in your business name, logo, branding, and content. By using our Service, you grant us a license to use your content solely for the purpose of providing the Service to you.

9.3 White-Label Branding

Your app will appear under your business name in the App Store and Google Play Store. We do not display Retail Geek branding in your customer-facing app.

10. App Store and Google Play Compliance

10.1 Developer Accounts

You must create and maintain developer accounts with Apple and Google. We will guide you through this process, but you are responsible for:

• Paying the required fees to Apple and Google
• Maintaining good standing with both platforms
• Complying with Apple App Store and Google Play Store policies

10.2 App Approval

While we submit your app on your behalf, approval is at the discretion of Apple and Google. We cannot guarantee approval or specific approval timelines. Typical approval takes 1-3 weeks but may vary.

10.3 App Rejections

If your app is rejected by Apple or Google, we will work with you to address the issues. You are responsible for ensuring your content and business practices comply with their guidelines.

11. Service Availability and Support

11.1 Service Uptime

We strive to maintain high service availability but cannot guarantee uninterrupted access. We are not liable for temporary unavailability due to maintenance, updates, or circumstances beyond our control.

11.2 Updates and Maintenance

We regularly update and maintain the Service to improve functionality and security. We will notify you of planned maintenance when possible.

11.3 Support

We provide:

• Technical support for app-related issues
• Onboarding assistance
• Dashboard support
• Email support during UK business hours

Customer-facing business queries (menu items, promotions, store information) should be handled by you.

12. Data Protection and Privacy

We process personal data in accordance with our Privacy Policy and UK GDPR. You are responsible for complying with data protection laws when collecting and processing your customers' data.

13. Limitation of Liability

To the fullest extent permitted by law:

• We are not liable for any indirect, incidental, or consequential damages
• Our total liability is limited to the amount you paid for the Service in the 12 months preceding the claim
• We are not responsible for losses resulting from your content, customer disputes, or third-party services
• We do not guarantee specific business results or customer acquisition

Nothing in these Terms excludes or limits our liability for fraud, death or personal injury caused by negligence, or any other liability that cannot be excluded by law.

14. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from:

• Your breach of these Terms
• Your violation of any law or third-party rights
• Content you provide through the Service
• Your use of customer data

15. Changes to Terms

We may update these Terms from time to time. If we make material changes, we will notify you via email or through your dashboard at least 30 days before the changes take effect. Continued use of the Service after changes become effective constitutes acceptance of the new Terms.

16. Termination Effects

Upon termination or expiry of your subscription:

• Your access to the dashboard will be revoked
• Your app may be removed from the App Store and Google Play Store
• We will retain your data for 90 days for potential reactivation, after which it will be deleted
• You may request a data export before termination

17. Governing Law and Disputes

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

We encourage you to contact us first to resolve any issues informally before pursuing legal action.

18. General Provisions

18.1 Entire Agreement

These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and Retail Geek Ltd.

18.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force.

18.3 Waiver

Our failure to enforce any right or provision does not constitute a waiver of that right or provision.

18.4 Assignment

You may not assign or transfer your rights under these Terms without our written consent. We may assign our rights to any successor or affiliate.