Privacy Policy

1. Who We Are

Retail Geek Ltd ("we", "us", "our") provides custom branded loyalty app solutions for independent UK retailers.

2. What Information We Collect

We collect the following personal information when you join our waitlist or contact us:

• Name: For identification and communication
• Email Address: To send you updates and replies
• Technical Data: Browser type, IP address, and device info
• Analytics Data: Page views and engagement (for website optimisation)

3. How We Use Your Information

• To notify you when Retail Geek launches
• To send product updates and exclusive offers
• To improve our services and user experience
• To comply with legal requirements

4. Legal Basis for Processing

• Consent: You have given us permission to contact you
• Legitimate Interest: To improve services and manage communications

5. How We Store and Protect Your Data

• Data stored securely in Google Firebase (UK/EU data centre)
• Website protected with SSL (HTTPS)
• Access limited to authorised personnel only
• Encrypted data transfers

6. Data Sharing

We only share data with trusted service providers necessary to operate our business:

• Google Firebase: Database and authentication
• Hostinger: Web hosting provider
• Legal Authorities: When required by law

7. Data Retention

• We keep your information until you request deletion
• Data retained for up to 2 years after launch for service updates

8. Your Rights Under GDPR

• Access, correct, or delete your data
• Restrict or object to processing
• Data portability
• Withdraw consent anytime

To exercise your rights:

Email us at hello@retailgeek.co.uk. We will respond within 30 days.

9. Cookies and Tracking

We use essential and analytics cookies to ensure website functionality and improve our content.

10. International Data Transfers

We use secure Standard Contractual Clauses for international data transfers to ensure GDPR-level protection.

11. Children's Privacy

We do not knowingly collect information from anyone under the age of 16.

12. Updates to This Policy

We may update this policy periodically. The latest version will always appear on this page.

13. Complaints

You can contact us directly or file a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.